You can order five ways from us.

You can order directly from the website using our secure shopping cart. Please allow cookies in your browser or the cart will not work correctly. Make your selections as you go, and click buy. There will be a running total of your shopping basket at the bottom of the page. The postage is an estimate until you complete the order form at the checkout, when the exact postage will be calculated according to the method you choose.

By telephone using a credit or debit card. 01430 425257. Available approx 9.30am - 5.30pm Monday to Friday. If the answer service answers, then please leave a message and we will get back to to you. It can sometimes take a couple of days to return all calls, so please be patient, we will get back to you. It is useful if you say which group of products you are interested in, e.g. nappies, babiy carriers etc. If you are calling from overseas, please let us know the time difference.  

By printing out the order form (see below) and sending it by post with a cheque or credit/debit card number.

You can also e-mail us with your telephone number saying you wish to order and we shall call you back. This will be particularly useful to you if you want to talk over your choice(s) and get advice.

You can fax the order form (see below) to +44 (0)1430 421931.  

If you would like a printed catalogue, please click here.

Postage charges for the UK and Europe
Post and Packing Charges.UK deliveries are free for orders of £20 and over, Europe deliveries charged as in the table below. We deliver to most European countries. If your country doesn't appear in the drop down list at the top of the page (select your location), then sorry, we can't deliver to there.
Please do not always expect fancy and new packaging. Where possible we keep our impact on the environment to a minimum by reusing as much packaging as possible, and most of the nappies will not be packaged in unnecessary individual plastic packs. We obviously do need to use some new packaging for posting, as we do not always have enough of the right size bags for the number of parcels we handle.
Free post on all UK deliveries of £20 and over.
UK, Channel Islands and BFPO addresses.

Up to £19.99 = £1.50
£20 and over = Free

EEC and Mainland Europe postage rates

up to £20= £2.45,
up to £35= £3.95,
up to £75= £6.95,
up to £100=£9.95,
up to £125=£12.95,
up to £150=£15.95,
£150.01 and over =£19.95,
How to order
1. As you browse through the product pages, you will be able to make your selection of products. Select the product size, colour etc from the drop down menus, and how many you require, then click "buy". The products will be added to your shopping basket. You can keep an check on how much you have spent (with UK postage) by looking at the bottom of the screen. A small picture of the product you have selected will also appear on that bottom frame. You will be able to delete or alter items at any time by going to the "view basket" or "checkout" links.
2. Once you have finished choosing the items to buy, follow the checkout link on the top toolbar. You will then be able to check through everything you have clicked to buy, and you can alter or delete anything.
3. Fill in the order form and confirm your order, choosing your method of payment when asked.
4. Please remember to give the name of the nappy consultant (if any) you have had contact with.
5. If your order is urgent or time critical, please make a note of that when completing the order form.
Order Notes
1. Please note that all transactions will be carried out in Sterling and include VAT where charged. There is no VAT to pay on baby clothing, and nappies fall into that category. Standard VAT on accessories, e.g. buckets and nappy bags, is 17.5%. VAT on sanitary protection is 5%.
2. Once you have placed your order, confirmation will be sent to you via e-mail complete with transaction and Order reference numbers.
3. We aim to deliver within 2 weeks, although it is often faster. If delivery is likely to take longer, we will e-mail you so you will have the chance to cancel if delivery will be too long for you. Please note that the supply situation in the cloth nappy industry isn't always as good as it could be, and even though we hold reasonable amounts of stock, there will inevitably be times when we run out of stock of some items. We will do our best to keep you informed if this is the case with your order, but please feel free check the progress of your order at any time.
4. Security. We take security very seriously at CuddleBabes. We use HSBC bank secure e-payments service and we never see your card details. We never pass any customer details onto a third party, unless you specifically ask us to do so. All paperwork is shreaded once the appropriate storage time has passed.
Your cancellation rights
In keeping with consumer protection (distance selling) regulations 2000, you have the right to cancel your order within 7 days of making that order. If the goods have been sent, you will recieve a full refund, including the postage charges.
Refunds and exchanges
1. All refunds and exchanges should be returned to the South Cave address, and any queries about returns and faulty goods should also be directed to Kim Wong at that address, or 01430 425257, or returns@cuddlebabes,co.uk. If you would like an exchange, or more advice, please speak directly to your consultant first (named on your invoice), who will advise you about the returns procedure. 
2. All goods, except sanitary wear, are refundable or exchangeable for any reason if returned in their original condition, unused and unwashed, and where possible in original packaging within 3 months of the order. The goods must be in a new and re-sellable condition. If you return any unwanted goods within 14 days of receipt, we will also refund your return postage, which we will take from the Royal Mail postage sticker on the outside of the parcel. Goods returned after 14 will still be refunded, but we will not refund the return postage costs. We will refund the return postage costs of any goods that are found to be faulty, up to 1 year from the date of purchase. We do not deduct an element of the cost for postage from orders that were sent out post free. If you have made a large order, our advice is to unpack about 5 nappies to wash and use for a week or so, once you are sure you are happy with your purchase, then wash and use the rest. Please note, we cannot refund or exchange used and/or washed nappies.Please do not purchase your nappies more than two months before you are likely to use them, as this will not allow sufficient time for you to try one or two out before the return time period expires.
3. All nappies are guaranteed for manufacturing faults for three months from the date of purchase, whether used or not. If a fault develops within this time you will receive a full refund or exchange (your choice). After 3 months we will offer an exchange minus an appropriate amount for wear and tear, dependent on the time since the goods were delivered. In some cases we will offer a repair (in particular, broken poppers can usually be replaced and in some cases velcro can also be replaced).  Please do not ask to return possibly faulty goods and exchange for the next size up, as we can only exchange for the same size. 
4. When trying any goods, but especially items such as Slings, please do so in smoke free atmosphere, as returned goods that smell of smoke or other strong odours will need to be washed before reselling, and we will deduct 50% from the value for refund/exchange/credit purposes.  
5. Please note, we cannot offer any exchanges on sanitary wear for hygiene reasons, unless that product offers a money back warranty.
6. Please read the wool cover pages for details of our special total satisfaction warranty on those items.